Don't expect customer service from the Auckland office of this airline ..... no one at their office or the airport desk can be bothered picking up the phone and a promise is made to answer emails in 2 - 3 working days which isn't good enough ....,
Pathetic service by this Airline. We recently had a family emergency where one of our folks was admitted to the hospital and has had to go through a heart surgery. Despite ringing this airlines Auckland's office a number of times, no one answered the phone. I ask why are you providing your services to an english speaking country like New Zealand if you can't even have the decency of hiring some people who can speak english and answer customer queries.
Anyways it took me about 6 hours and 30 minutes of calling China southern's phone number to pre-pone my ticket. The service reps on the phone do not communicate with you, they sound like robots who seem to be reading things off a script. There was so much going back and forth and waiting to be able to pay the extra funds to get the ticket preponed. At 12 am China time, they told me their system can't accept payments as their supervisor has now gone home, I mean are you kidding me? I was told to call back at 7am china time which I did and again it was around couple of hours of mucking around and get the ticket confirmed. China southern, I used you in the past and I thought service isn't too bad on the planes but your customer service on the phones is terrible. If you want to know more about my sad story with China southern, feel free to contact me on email@example.com. Not sure if even this feedback is going to make any difference as the airline might not give a toss about what non-mandarin/cantonese speaking people think about them because of the huge population their own country has to offer hence they won't really care but if you do above is the email address. Thank you.
PS: Start picking up your phone lines in your Auckland's office, no matter when you try they are NEVER ANSWERED, so 0/10 for that too.