Maybe lucked out by the sound of it. Rang their 09 number listed in Yellow. They had a message saying they had an 0800 number and to ring that if I wanted to. Rang the 0800 number got a bloke on phone within 30 seconds. Asked him question, answered straight away clear and understanding. They couldn't do any more. spot on 10 out of 10. Flown with them about 3 trips to Europe and once to China. Couldn't do enough for me. Maybe they know in advance I'm a grumpy old bugger. Well done
Don't expect customer service from the Auckland office of this airline ..... no one at their office or the airport desk can be bothered picking up the phone and a promise is made to answer emails in 2 - 3 working days which isn't good enough ....,
Pathetic service by this Airline. We recently had a family emergency where one of our folks was admitted to the hospital and has had to go through a heart surgery. Despite ringing this airlines Auckland's office a number of times, no one answered the phone. I ask why are you providing your services to an english speaking country like New Zealand if you can't even have the decency of hiring some people who can speak english and answer customer queries.
Anyways it took me about 6 hours and 30 minutes of calling China southern's phone number to pre-pone my ticket. The service reps on the phone do not communicate with you, they sound like robots who seem to be reading things off a script. There was so much going back and forth and waiting to be able to pay the extra funds to get the ticket preponed. At 12 am China time, they told me their system can't accept payments as their supervisor has now gone home, I mean are you kidding me? I was told to call back at 7am china time which I did and again it was around couple of hours of mucking around and get the ticket confirmed. China southern, I used you in the past and I thought service isn't too bad on the planes but your customer service on the phones is terrible. If you want to know more about my sad story with China southern, feel free to contact me on firstname.lastname@example.org. Not sure if even this feedback is going to make any difference as the airline might not give a toss about what non-mandarin/cantonese speaking people think about them because of the huge population their own country has to offer hence they won't really care but if you do above is the email address. Thank you.
PS: Start picking up your phone lines in your Auckland's office, no matter when you try they are NEVER ANSWERED, so 0/10 for that too.
Crappy Service, no one ever answers the phone. Membership validation services just stopped because staff is on holiday. Unbelievable!! Flight may be cancelled because their pilots are vacationing.
Why does it need to validate membership before you can actually use your miles? What's wrong with accessing through password on internet?
Level 4, 139 Quay St Auckland Central Auckland 1010