Consistently the worst company I have ever dealt with - and as they are the only supplier of Heshbon equipment in New Zealand, I have been forced to attempt to do business with them many times. Although the equipment they import is very good, every single trade experience I have had with this company and its employees has been terrible.
I have found the management to be dishonest, and the staff unfriendly and even arrogant at times. The service, whether in person or via phone is extremely unprofessional, unhelpful, and downright unfriendly.
Stock of even regular parts is seldom on the shelf, and even if you order one in, you might wait several months for it to arrive. Want a more unusual part? Don't even try. I gave up after 8 months last time.
I now manufacture replacement components for my customers instead, and boycott this company due to their ridiculous service and dishonesty.
Despite the excellent equipment that they distribute, I would highly recommend avoiding this company.