I would give 0 stars if I could but this is not an option. Im not impressed at all with the service or the quality of the clean done on my car, on two separate occassions. I thought the 1st time was just bad luck, so went back again to give them another chance. NOPE! Just bad service. There were streaks all over my car, and my boot wasnt even vacuumed properly. A service that was only meant to take 30-45 mins, took over an hour, and I had a toddler with me. The boss (im assuming) started getting angry as my toddler was getting restless after an hour. Had it had taken the time I was advised it would take, that wouldnt have been an issue. Next time i'll just pay my $12 and go through a BP car wash, which gives better results.
Love having the car groomed here!!! The team are really nice and Mark's carrot cake is something I wait for all week!!!
Nice, comfortable waiting area with lots of good reading...Beautiful job on the car every time. Thanks so much to all of you! See you soon! RW Johnson
Worst service from a car cleaning service in New Zealand.
Take every bad review here seriously because these people are all experiencing what I had gone through.
When entering the shop, I asked what is the cost to clean the car inside and outside, was told $45, went in paid for wash and a horrible coffee, my wife is walking the kids out on the street and she saw the sign on their driveway (inside & out cleaning $35 special today) she asked the owner why did we get charged $45, his reply, well, you didn’t ask for the special of the day, you asked for inside/outside clean.
THIS IS THE OWNER OF THE BUSINESS. The most dishonest person I have ever met in my life. Seriously over $10 bucks, you lost a customer who used to come to you 2-3 times a week.
To add insult to injury, I come out to collect my car, it’s full of streaks, wheels are still dirty, and they did not collect any rubbish or empty cans from the car, they piled it all in the passenger's foot well. It was not worth the fight, I just left and took my car to the touchless BP automated car wash and it produced better results than hand washing it with these guys, that’s just a disgrace, you shouldn’t be taking money from people if you cannot wash cars mate. All these bad reviews and you are still not taking responsibility for your actions or try to better your service. You just don’t care.
Just do yourself and us a favor and shut your doors.
Took my car for the very first time, paid $65.00 for clean a inside and out, vacuum and whatever else $65.00 dollars paid for. I was very happy with the clean, but they forgot to clean one of my little side windows, and the vacuuming of the boot could of been better as it still had dirt residue still on the carpet.
But overall they did a good enough job and needless to say I will be back. So nice to have a shiny clean car again!
Thank you Takapuna Car fe!
Bought a voucher for a handwash, wax, including mags and tyre blacking. Inside and boot vacuuming. Then I paid extra to have the inside windows cleaned. They totally forgot to clean and black the front wheels. They missed cleaning a lot of the areas and even managed to remove some paint off the door trims. Having been in business for over 40yrs I expected them to do an awesome job to entice me to become a regular customer.
Wanted a $20 exterior wash, wax and towel dry. Firstly I was charged $25 for the wash because apparently I own a 4x4. I have a 2wd Subaru Legacy, that is no larger than any other of the car getting charger standard rates. Secondly the wash took 55 minutes. The signboard at the entry said 10-20 mins. This was at 1pm on a Wednesday so not exactly peak time. I could see the car on the cctv and it sat around with nobody touching for the majority of time. Thirdly the wash quality was poor. The car can't of been towel dried as there were still drops of water and watermarks when I got it back. The little wax that was applied was streaky and I now have a few more scratches. I should not need to complain about these kind of things.
Overall 1 star, very poor performance Car-Fe'
AVOID AT ANY COST!!!!
My employee did a clean for $170 which supposed to be the top quality clean. Not only the car came back in the state of cleaning equal to $10 kids clean around schools on the weekend but also with the button on the dashboard broken! When called they said that there's no way that it was them and that's it.
IF YOU HAVE TO clean with them DO CHECK IN THEIR PRESENCE every element of your car if anything is missing or broken. Otherwise you'll end up out of pocket fixing something they break with very poor service.
Reading other reviews in the internet seems like this place should be closed because of really poor quality.
87 Barry's Point Rd Takapuna Auckland
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