LOOKING FOR MORE THAN JUST A 'MESSAGE SERVICE"?
The Call Centre prides itself in adding value and 'getting it right first time'
Our mission is to provide the highest quality inbound call centre services available to help businesses improve their client experience and support calls outside or regular business hours. We expect our staff to care as much about our clients business as they do themselves.
The Call Centre employs intelligent people and advanced technologies to deliver complex support systems as well as good old fashioned customer service to a wide range or corporate and government clients
Customer Service Phone Answering
Good customer service is the lifeblood of any successful business. In today's technological world, a client inquiry or emergency could happen at any time and it is paramount that you are there in their time of need. This can be the difference between retaining a valuable client and losing them to a competitor.
Not only will we provide a prompt answer to their call, but we will ensure the call is handled in a professional and seamless manor that replicates the experience when dealing with you directly. We aim to exceed any expectations on how your clients feel their situation should be handled which results in numerous of our clients recommending us to their colleagues and business partners.
Often tied up and unable to answer a call from a client on the spot? This is the purpose of a virtual reception, to professionally handle any calls that internal staff may be unable to answer.
It doesn't matter what you may be doing, we will ensure that your clients get the attention they need, when they need it, to show how valuable they are to your business.
After Hours and Emergency Call Answering
Unable to man your phones 24/7 but want to ensure your clients get the highest level of service when they call regardless of where your staff are? We are here to take the burden of these emergency calls and ensure they are dealt with promptly and effectively.
Our call answering service extends beyond simply answering a call. We have a number of clients in very technical niches whom rely on us to prioritise and often service the client inquiry directly. This ensures that your business can deliver to your clients regardless of internal demand or what time of the day or night they call.
International Inbound Call Centre Services
As well as servicing a large number of clients locally, we also have a number of international clients that have seen the benefits and cost savings of using our call centre. With timezone differences and the power of online systems and databases, we can provide the top level of service that your clients expect, backed with passionate kiwi personalities.
Our service level separates us from the rest and we continue to support international businesses looking for the highest level of service and professionalism.
As an example of how well we have succeeded in this objective a number of New Zealand nationally-franchised businesses have now entrusted us to be their business's "front end". After using our services for some time they are in no doubt that we are highly positive contributors to their business growth. For more testimonials please visit our website
What makes us different?
We are a boutique call centre based in Lower Hutt, Wellington, New Zealand. We are small enough that we can be very choosy about the staff we employ and consequently the consistently high level of service we provide.