Very disappointing service received from CACI clinic in Hamilton. Staff has been very well trained in sales techniques but regrettably not in costumer focused communication. On three occasions I have booked appointments for specific treatments just to arrive and be told
- this is just a review, we can't do the procedure today
- apologies we can't to pigmentation removal laser in summer (the appointment was booked in summer three days before me arriving and,
- you have four session left on you laser hair removal contract - just to be told when I arrive that I don't because you told us before that you are 80% happy with the hair removal results.
Please don't agree with the 80% success rate on laser removal when you sign a contract until you are very sure what the consequences of that is in terms of their contractual obligations .