Out of all of the BK's in Hamilton this is the most disappointing, loads of school kids lurking around. Tables need cleaning, everything is just dirty. Wait time is huge. Food was fine and nice and hot. Staff were ok, could put a smile on their faces a bit more.
My experience when I last visited was a bit awkward the toilet at the time was a mess and it was not very busy at all when I pointed it out politely but the lady frowned at me and gave my food and said nothing lucky I mentioned it after I received my food that was fresh and hot
I was there tonight and I actually feel sorry for the store... It was so ghetto but that is due to it being Saturday night and the Saturday Night Markets. It attracts a lot of young people who aren't necessarily the best to hang around outside your establishment with foul language and their "gangster" music. Although you have a security guard - it keeps inside safe and clear - but outside is horrible. Inside was dirty - due to it being busy and staff serving - the ACTUAL RESTAURANT was dirty, dirty floors, rubbish all over the place - it was hard to find a "tidy" area to sit and eat in... I actually felt sorry for the establishment but would definitely steer clear on a Saturday night.
this was one of the worst stores to visit, they have finally cleaned their act up so the experience was a lot better. the addition of the basketball court to the right of the entrance is a great idea which gives the kids an alternative option than just mulling around causing trouble. pretty fast service
K-Mart Plaza 134 Ward St Hamilton
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