Love this store for my household/hardware needs.
Perfect for when I'm in a pinch for tools/hardware also.
Really large selection in a very large store.
Prices are reasonable.
Staff have been quite helpful although sometimes it can be a challenge to find an employee in certain sections so can be a little annoying to have to walk back to customer service.
All in all a good hardware store that serves my hardware needs.
They offer a lowest price guarantee, but unfortunately they make the process so painfully slow, it is just not worth the wait and hassle while they check a competitor's pricing. The lady behind the service counter at this Mt Wellington branch was to blame for this. It is like she was reluctant to offer a lower price, even though it was proven to be lower at another DIY store nearby on Lunn Ave. They need to be constantly reminded of their obligations under the Consumer Guarantees Act.
I came into the store with a warm welcome by friendly stuff, looking for hardware that may help with solving my problem and got no clue on what to get, then I approached the friendly stuff to get some advice, they guided me to the right products and explained every single step of how to get the job done properly. Then I asked questions, they answered with great patience, and eventually I went out the store with a friendly 'goodbye'.
Going to this store is more about shopping, it's also about feelings of being valued no matter how small or big you are going to spend, and besides it's invaluable that you can also learn things from professionals.
Fantastic store this one, big fan of the whole chain generally, but this store has staff that go that little bit further that most. I'm a great one for gathering info for a project from people who not only know their products but who have actual real world experience in the project I'm attempting themselves. I found in this store some mighty fine chaps with exceptional customer service and knowledge, who give you the vital low down, extra tit-bits of essential info re time and cost saving ideas, and who are always up for a good old fashioned chit chat. Great price points and products, fantastic service with people who go out of the way for you. Recommended!