We have used Bluebridge for years now having been recommended by friends who are regular travelers. Cannot fault the staff they are friendly and helpful.We had a very nasty bumpy ride November 2016 after the Kaikoura earthquake disruption but this was sea conditions not ferry or staff. Have used again this most recent trip and again the staff are lovely. Well done Bluebridge.
Have traveled on this ferry a few times, only been delayed once, other than that the trip has been straight forward. The wait to get onto the ferry isn't too long if you're in a vehicle. The staff are helpful and make boarding the ferry straight forward.
Tourism Industry Association