Not a good experience here at Blitz, not only was my partner and i greeted with an evil look upon walking into the shop but we were also followed around and watched as if we were thieves. Did not appreciate this and its completely UNACCEPTABLE.
Hi JessW, thanks for your review. It has only recently come to my attention as I have been away. My sincerest apologies if you and your partner found your experience at Blitz to be unacceptable. My staff are taught to greet and say goodbye/thank you to everyone who enters our shop, regardless of how busy they are at the time. If this didn't happen it should have. I have spoken to everyone and my staff are all now aware of your review and experience and they have taken it personally as they usually do their best to provide a good experience to our visitors. They're all nice people so I was surprised to hear anything different. Your review has prompted me to go over our expected standards again with them to make sure we are all on the same page as to what is to be expected. We usually get comments that we are much friendlier than a lot of other businesses in town so it is a real bummer that you didn't experience this. My staff are also taught to keep busy on the shop floor when customers are here, to keep things tidy and be available if anyone needs their help, not to stand full time behind the counter. They are taught to be vigilant for theft but not taught to follow people around. If you felt someone was following you around making you feel uncomfortable again I apologise for this. When I talked to my staff about this none of them could recall any recent incidents of following anyone around so I m not sure who in particular was here when you had this happen to you. Rest assured we have discussed everything you commented on and all of our staff will be making sure they lift their game in the future.
22 October 2017
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