Friendly knowledgeable staff. Great range of products. A little pricier than other pet shops but worth it for the 1 on 1 attention and advice from the staff. The only thing that lets it down is the tiny carpark that is difficult when full.
A regular visit for me and my son, he absolutely loves it here. We never come here to make purchases, and are regulars. The staff are friendly and understand that we visit purely to see the animals (and have no issues with this).