We booked here for my birthday dinner celebration.. I had a 3 course meal and my partner had 2. For the starter I had beef carpaccio which I didn't enjoy coz it's chewy.. My Ora King Salmon was good anyways.. My partner had squid for starter was just plain and the pork was okay.. Our meals was served and we even asked for cutleries. The staff who were assigned to our table was not even attentive.. The dessert was average too..
Tonight (30/12/16) around 930-10pm I was enjoying a few drinks with a group of mates when I ordered a drink from the bar (quad shot of jack daniels on the rocks), took it back to our table, had a sip and noticed the glass was dirty (lip stick all around the glass). I took the drink back to the bar and asked the blonde girl who served me if I could have another where she told me she would poor the drink into a clean glass, I said no I would like a new one altogether.
I have had meningitis before so even if the glass was cleaned I am very cautious which means I see the glass and the drink no longer sanitary.
So anyway, she poured me a drink but it was only a double shot. I told her the drink she originally served was a quad shot which is when she told me I had already had a drink and she couldn't remember giving me a dirty glass and she could just give away free alcohol. It completely embarrassed me in front of everyone at the bar listening making me feel like I was trying to score extra alcohol for nothing when putting the old drink and the new drink side by side there was clearly nearly double in the old drink. I said to her if that"s the case I would rather have my money back for the double that she had re poured as at this stage I was clearly not happy with the service and how she handled the situation, when she continued to tell me she couldn't give me a refund. I know it's only a glass of spirits but being embarrassed and having service like that just getting into town lost your bar 6 customers wanting to have celebratory 30th birthday drinks at your bar. poor service, not going back
Been here for a few different occasions - once for an early lunch with family on the weekend and also for work get togethers. The courtyard to the rear is the winner for this venue as it's spacious and sunny in the summer months. The food was good on each occasion, although service varies - it has been fantastic on occasion but there have also been times when we have walked into an empty restaurant and the staff are clearly stressed before customers even arrive!
174 St Asaph St Christchurch