Large, well laid out store with a great range of items. They also seem to have the lowest prices for baby products that i can find in Dunedin, and are willing to order products in if they don't have them in store. The staff are lovely. I also like that they have options to hire capsules and car seats.
Love this store, I had my son very young and found I received a lot of judgment in other baby stores. The staff at the Baby Factory always made me feel very welcome, took time to help me with car seat safety and I never once felt judged.
Poor Customer Service, I purchased a expensive bottle sterilizer it broke after one week. I took it back to get replaced or refunded, staff were awful just horrible experience. I would say the manager needs to look at customer service training for herself.
Servicing: New Zealand
Enter your Fly Buys number to earn 3 points for this review.