Service was great while purchasing my bike, but their after sales service was disappointing
Front wheel came off bike after second day of riding it. It took off a small chunk off the frame and twisted the break disk. I was thrown off my bike and was lucky to get away with minor cuts and bruises.
I took the bike back the next day and was told the damage was not covered by warranty. They also said it was my fault and it would cost $200 to fix the front frame.
They guy argued I must have done up the quick release incorrectly. I know for a fact I always did it up really tight, exactly how they had shown me and according to the manual. In the end it was just my word against his.