Hi team at Auto Tune Services. Id like to say a big thank you team for a job well done on my brakes. Geat service guys
Glad we could help & thanks for the great feedback. After doing our 25 point car safety check, we had chatted about your rear tyre tread being low; we have some great tyre specials on. I'll give you a call before the holidays. Regards Jason
14 November 2014
I have had a few experiences with workshops here in Upper Hutt, and I must say that the experience that I had with Auto Tune Services was by far the best. Jason and his team were great, they provided me with a complete quote for my car repairs which was great as I knew exactly what I was up for and was able to budget for it (very handy as a single mum). I was also provided with a courtesy car at no charge for the two days that I was without my vehicle, which was a bonus :-)
I recommend this workshop for all your automotive needs, and will be back there again in 6 months for another vehicle service. You guys ROCK!!
I won't be using this business again. After having my car serviced by this company some work was identified that needed doing. They gave me a quote and when asked if they had the parts required said yes. During a subsequent conversation they said they would have to get parts in, however didn't say that I would be charged for the freight, which I was. The description of the work required was very basic and the person to discuss this with was difficult to get a hold of. Clearer communications with customers would have helped.
Firstly, I apologise for any communication breakdown, we hold great pride in our usually, high standard of communication. When faults are noticed during servicing, we like to show the customer, explain how the part works & why it's possibly a safety issue. Defects noticed are also on Invoice & an MTA reminder is placed in vehicle. By endeavouring to do this we have found our customers know what is required & leave with a better knowledge & trust. We thank you for your 3 visits this year - on your 2nd visit we offered a service special of $120+GST with a free 25 point car safety check; where no freight was charged as we carry the top 15 oil filters in stock. Freight was applied to your other visits as parts had to come from out of Upper Hutt. This was added into your accepted quote & is normal procedure for various workshops that need to suppy parts as there is such a diverse range of vehicles we cannot stock all parts. We are a small, locally owned business & are always looking for ways to improve, so we do appreciate your feedback. It would be great to see you in future where we can offer you a 10% discount on servicing.
05 November 2014
430 Fergusson Dve Trentham Wellington 5018
Motor Trade Association (Inc)
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