I dealt with the council regarding a LIM report and building code matters. When I visited their customer service desks in person my experience was really good - nice offices (really nice...), friendly staff and fair short queues.
Contrast that when calling though - a 40 minute wait time to get through to a customer service rep is pretty bad.
The Auckland Council Call Centre is so helpful. I rung because I was annoyed about the state of the water feature outside our local Library. It was full of rubbish and looked disgusting. I was moaning to a friend about it and she told me to stop moaning and do something about it....... so I did!! I called the Auckland Council, they took the details, and one week later, I've noticed that the water feature is sparkling clean and looks awesome again. The council cops a lot of flack, but after this, I think they're doing alright! :-)
Private Bag 92300 Auckland