Very rude customer service. To fix dishwasher hinges, took 2days to email me the quote, and a month of waiting to get fixed after I accepted the quote over the phone + email. 3 more days to deliver & reinstall after fixing. When I ask if they can deliver earlier date, as they took so long to fix because of their mistake, the lady on the phone said "do u want me to tell other customer that they are not important? You are getting first priority if you don't want that's fine." with very rude attitude and tone of voice. It was absolutely worst customer service experience I ever had.
Took my oven door in for a clean. It required dismantling and removal of crumbs. Was given an estimate which was very high. Have dealt with co before when I have needed accessories for other appliances and been surprised at amounts charged. When I asked for a breakdown of the charges it was reduced and the staff member looked uncomfortable. They then told me to go elsewhere.
Sorry that you felt our handling of your request was not satisfactory. As was explained to you, we employ fully qualified technicians that are charged out at substantially higher rates than you would expect to pay for a cleaning service. This is why we do not offer a cleaning service alone. We often refer this type of request to a company specialising in oven cleaning as this is typically a much better resolution. I hope that OvenU have been able to resolve the matter for you.