Staff were not friendly at all they were really rude to us. They seemed really annoyed when I was asking questions about the reptile items and tanks. Some prices are cheaper than other places some are a lot more. I wouldn't go back. Not alot of parking in the area.
They always have an adorable range of animals but staff made me and my children feel like we were not allowed to touch them. I understand now allowing people to pick the animals up but surely petting them through the cage is okay. When we were looking for a dog for our family we came here but we were sort of made to feel like they didn't see us as customers, more as people who had just came to "visit" the animals.
Not a very big range of products, Staff also seem very annoyed by customers. They often have puppies in and I understand not letting people pick them up but my partner and I came in to purchase one and were made to feel like we were not even allowed to pet them. We left and got our dog elsewhere.
Great shop! Amazing staff always welcoming and friendly! Full of knowledge and will go out of their way to help! Good prices too!!!!
Always purchase from here as we have found they are cheaper than a lot of other pet stores. The customer service lets it down a bit as a couple of staff members are not so helpful or friendly as we have been ignored a couple of times and had to ask for help. Some staff not too educated on the animals when asking for advise also. A good range of animals though..
We're so glad that you always purchase from us! It's customers like you who can help to make us even better - please ask for Judi if you have any helpful feedback . . . I promise to take your advice and work with it as best I can. 477 1774 Sometimes we have new staff on board and they may need to ask for help from some of the longer serving staff - I hope that they do this and not just come across as not very knowledgeable. Very happy to have a phone call . . . Judi
21 September 2017
Great range of products and pets, but the staff aren't very friendly here. They do let you touch and play with the animals if you ask, but they seemed to be annoyed when i took my kids in to look at the animals a few weeks ago
Ouch! We try so hard to be friendly too!! Sometimes, when customers want to just pat our animals and we are really busy, it's difficult to spare a staff member to accommodate. Let's try to make this better for you . . . Call Judi on 477 1774, mention this comment and maybe wait until kitten, baby bird and puppy season begins in a few weeks. I will arrange for a private, cuddling session for you and your children at a time that suits us both. Be sure to bring your cell phone to take some cute pics of your children too . . .
21 September 2017
A great shop to visit if you want to touch and cuddle the puppies and kittens. Such relaxed and friendly staff.
I love bringing my children here to see the pets. Parking can be a bit difficult sometimes though and staff have never approached or welcomed us. Maybe they need to cuddle more animals?
So very sorry that you have never been approached by our staff. We seriously like to encourage well behaved children into being responsible pet owners and always try to approach our customers soon after they arrive into the store. Just for you and your children, please phone Judi on 477 1774 to arrange a suitable time for a 'private' visit . . . Maybe a puppy cuddle or a kitten if we have one . . . On a good day they might even get to pat the Water Dragons . . . It all depends on what animals we have in the store but we promise to make the children happy!!
21 September 2017
203 Crawford St Dunedin
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