Worst transport company I've ever come across and there's many terrible transport companies out there. Long wait time for responses to emails should have been a warning sign in itself. Arranged a delivery date a week in advance, then come the day of delivery it's 4pm and Akaroa Couriers haven't even picked up the goods yet and our customer has gone all the way to Akaroa and has been waiting all day. All transport companies in my experience have taken 1 minute to phone the customer to advise an approximate time but come 4pm with no goods even collected in Christchurch yet for delivery in Akaroa we were pretty sure this was never actually going to happen and our customer told us not to bother.
I emailed the company for a response and they blamed us for not contacting the customer and said it doesn't get dark in Akaroa until 8pm so didn't understand what our problem was and that we should have sent through special delivery instructions if time was such an issue.