After a poor experience with a previous rental car service, we used Ace Rental Cars this time for our travels around Christchurch, having flown in from Auckland.
From the first phone call, Bob, who was operating the shuttle, was bright, cheerful and helpful. When we got delayed in the airport and realised we had just missed it, he was more than happy to return after a nearby hotel pickup.
And again on our return, totally friendly and homely service, even eye contact, lol. It couldn't have been better. Kudos and thank you Bob.
Oh, and the service staff we interacted with were great too.
My hat off to all involved. This is the level of service all companies should strive for.