Terrible service - weeks went by without response to emails, questions I asked several times were ignored. They would not give me a phone number (!) to discuss my questions over the phone. After 6 weeks of being messed about, I told them their service was terrible and I would go elsewhere. Salesperson "Jules" then had the gall to call me a timewaster. Just awful. You shouldn't have to fight to be a customer... certainly not in this market saturated with kitchen manufacturers.