Content Templates for Covid-19

How you deliver your message to customers depends on where your business is at right now. Use these templates for emailing your customers, or setting an out-of-office bounceback to let them know how you’re operating.
Lady smiling, picking oranges from the supermarket.

Fully Operational

Email Template

Hi there,

We hope this message finds you safe and well at home.

As you’ll already know, the ways in which New Zealand businesses are operating are changing every day, as a result of the NZ COVID-19 Lockdown.

As one of our valued customers, we’re happy to let you know that [business name] is still open as usual and operating at full capacity following guidelines set by the NZ GOVT.

Here’s what we’re able to do for you:

  • [Product / Service]
  • [Product / Service]
  • [Product / Service]

Give us a call to discuss any service you may be unsure about, we’re happy to assess over the phone.

We’re available from [opening time][closing time], servicing the [region] and [region] areas. [Any information on extra safety measures that will be adhered to, or limited stock levels].

Get in touch with us on [phone number] or drop us a line at [email address] and we’ll get back to you as soon as we can.

We hope to see you again soon!

Until then, stay safe.

Many thanks,

[business name]

A man holding two boxes, at a courier warehouse.

Fully Operational

Out of Office Template

Hi there,

Thanks for getting in touch.

We’re happy to let you know that [business name] is still open as usual and operating at full capacity following guidelines set by the NZ GOVT.

Here’s what we’re able to do for you:

  • [Product / Service]
  • [Product / Service]
  • [Product / Service]

Give us a call to discuss any service you may be unsure about, we’re happy to assess over the phone.

We’re available from [opening time][closing time], servicing the [region] and [region] areas. [Any information on extra safety measures that will be adhered to, or limited stock levels].

Get in touch with us on [phone number] or drop us a line at [email address] and we’ll get back to you as soon as we can.

We hope to see you again soon!

Until then, stay safe.

Many thanks,

[business name]

An Asian woman with notepad, looking at warehouse inventory.

Open with Changes to Service

Email Template

Hi there,

We hope this message finds you safe and well at home.

In light of the recent events and restrictions in NZ surrounding COVID-19, we’re operating a little differently. The good news is, we’re still open - we just might be a little slower to respond to your queries over the next few weeks.

Here’s what we’re still able to do for you:

  • [Product / Service]
  • [Product / Service]
  • [Product / Service]

We’re available from [opening time][closing time], so feel free to get in touch with us at [email address] or leave us a voicemail on [phone number]. We’ll get back to you as soon as we can.

We’re intending to re-open at full capacity as soon as we can, which will hopefully be at the beginning of Alert Level [#] (currently set for [insert date]). Of course, we’re looking to the NZ GOVT for direction on when it’s safe to re-open to the public, so this could date be extended - but we’ll keep you updated.

We hope to see you again soon!

Until then, stay safe.

Many thanks,

[business name]

Laptop with a mini supermarket trolley on top of the keypad, with parcels inside.

Open with Changes to Service

Out of Office Template

Hi there,

Thanks for getting in touch.

In light of the recent events and restrictions in NZ surrounding COVID-19, we’re operating a little differently. The good news is, we’re still open - we just might be a little slower to respond to your queries over the next few weeks.

Here’s what we’re still able to do for you:

  • [Product / Service]
  • [Product / Service]
  • [Product / Service]

We’re available from [opening time][closing time], so feel free to get in touch with us at [email address] or leave us a voicemail on [phone number]. We’ll get back to you as soon as we can.

We’re intending to re-open at full capacity as soon as we can, which will hopefully be at the beginning of Alert Level [#] (currently set for [insert date]). Of course, we’re looking to the NZ GOVT for direction on when it’s safe to re-open to the public, so this could date be extended - but we’ll keep you updated.

We hope to see you again soon!

Until then, stay safe.

Many thanks,

[business name]

Image of a chalkboard with the message "Back Soon" on the side of the street.

Closed for Now

Email Template

Hi there,

We hope this message finds you safe and well at home.

In light of the recent events and restrictions in NZ surrounding COVID-19, we’ve had to close [business name] for the foreseeable future.

We’re intending to re-open as soon as we can, which will hopefully be at the beginning of Alert Level [#] (currently set for [insert date]). Of course, we’re looking to the NZ GOVT for direction on when it’s safe to re-open to the public, so this date could be extended - but we’ll keep you updated.

Option 1:

{We’ll be checking our emails and voicemails intermittently, so if need be you can send us a message at [email address] or leave us a voicemail on [phone number]. We’ll get back to you as soon as we can.}

Option 2:

{Our staff are unavailable until we reopen again, but you can leave us a message at [email address] and we’ll get back to you as soon as we reopen.}

We hope to see you again soon!

Until then, stay safe.

Many thanks,

[business name]

Image pf a business front store window, with a sign saying "We are closed temporarily".

Closed for Now

Out of Office Template

Hi there,

Thanks for getting in touch.

In light of the recent events and restrictions in NZ surrounding COVID-19, we’ve had to close [business name] for the foreseeable future.

We’re intending to re-open as soon as we can, which will hopefully be at the beginning of Alert Level [#] (currently set for [insert date]). Of course, we’re looking to the NZ GOVT for direction on when it’s safe to re-open to the public, so this date could be extended - but we’ll keep you updated.

Option 1:

{We’ll be checking our emails and voicemails intermittently, so if need be you can send us a message at [email address] or leave us a voicemail on [phone number]. We’ll get back to you as soon as we can.}

Option 2:

{Our staff are unavailable until we reopen again, but you can leave us a message at [email address] and we’ll get back to you as soon as we reopen.}

We hope to see you again soon!

Until then, stay safe.

Many thanks,

[business name]

Image of cartoon buildings with a location icon pinned.

Google My Business

Post Template

COVID-19 Update

Hi there,

We hope you are safe and well at home.

Here's what we’re doing in response to the COVID-19 lockdown, and how we can help you.

  • [service or product you’re able to provide]
  • [service or product]
  • [service or product]

Give us a call to discuss any service you may be unsure about. We’re available from [opening time][closing time], servicing the [region] and [region] areas. [Any information on extra safety measures that will be adhered to, or limited stock levels]

The best way to reach us during lockdown is by [calling/email/our website/other].

Until then, stay safe.

Many thanks,

[business name]

[Insert Call Now button]