Very disappointing process - I ordered 4x Bougainvillea Scarlet O'Hara's. They took 15 days to arrive (instead of 5 days stated on their website), when I emailed asking where they were, I was initially told by Daniel the manager they were being posted (which turned out to be untrue). Days later, when they still hadn't shown up, I followed up still wondering, but Daniel simply stopped responding.
6 days later, a day or two before the plants arrived, I received an email from 'Rilla' saying they had 'had to get more in which was the reason for the delay, and they were just being posted now' (despite Daniel saying they had been posted the week prior?). When the plants finally arrived, they were in terrible shape... Their website stated and I'd paid for 4 plants at 50cm-60cm height; these were all below 20cm, a couple of them barely at 10cm and really unhealthy looking, with bird poo over them.
I emailed Rilla (as I figured Daniel had already stopped responding), explaining to her how it was disappointing to wait all that time, only to then receive plants in this condition, and did they realise the discrepancy between what they'd advertised and what they'd actually sent? Surprise surprise.... Rilla never responded again.
I guess next time I will just shop at a local plant barn! Lesson learned. Definitely would never want to waste money or time with these guys again. Be warned!
08 April 2015
We engaged Greenleaf Nurseries, Hastings, NZ to provide some plants for a specific aesthetic setting. Requirements were clear, variety and size was agreed and example photo was received and accepted. The plants that were delivered however were not what was agreed, instead they were much smaller, grown out of shape and unsuitable for our requirements. After speaking to Greenleaf a number of times they finally accepted the plants were not up to scratch and agreed to arrange for the plants to be returned and a refund given. Weeks and numerous calls/assurances later the plants have still not been picked up and no refund received. We are very disappointed with the lack of professionalism, quality, honesty and integrity shown by Greenleaf and hope that this serves as a warning to others.
25 April 2014
Wow huge variety, very helpful and knowledgeable owner friendly and prices are the best iv came across! best in the hawksbay by far!